Frequently Asked Questions
Welcome to our Frequently Asked Questions page! Here you’ll find answers to common queries across all our healthcare services, including physiotherapy, podiatry, psychology, dietetics, exercise physiology, chiropractic care, remedial massage, group classes, and NDIS services. Browse the sections below to quickly find the information you need. If you still have questions, contact us — we’re happy to help!
General Clinic FAQs
Do I need a referral to visit the clinic?
No referral is required to visit OnePoint Health for podiatry, physiotherapy, exercise physiology, psychology, dietetics, or group classes. You can book directly online or by phone.
What are your opening hours?
| Monday | 7:30 am–6 pm |
| Tuesday | 7:30 am–7:30 pm |
| Wednesday | 7:30 am–7 pm |
| Thursday | 7:30 am–8 pm |
| Friday | 7 am–3:30 pm |
| Saturday | 7:30 am–1:30 pm |
| Sunday | Closed |
Is parking available?
Yes, on-site parking is available, plus nearby street parking.
Do you offer Telehealth appointments?
Yes, Telehealth is available for suitable services including psychology and dietetics.
How do I make or change a booking?
Book or reschedule online via our booking system or call the clinic.
Podiatry FAQs
How soon can I book a Podiatry appointment in Ryde, Penrith, Blue Mountains, Blaxland, or Springwood?
With a team of five expert Podiatrists at our Ryde clinic, we guarantee an appointment
within 48 hours midweek. We ensure you don’t have to live with foot pain longer than
necessary.
Do you treat children for podiatry concerns?
Yes! We take patients of all ages at all of our locations.
What should I bring to my podiatry appointment?
Comfortable shoes, relevant medical records, and X-rays if available.
Do you treat ingrown toenails?
Yes. Siobhan Kelly has a special interest in ingrown toenail surgery for permanent solutions.
Additionally, Marxy Koronel specializes in “Onyfix,” a pain-free nail bracing system that
corrects involuted nails without surgery.
Do you offer custom orthotics in Penrith, Ryde, Blaxland, Springwood, Blue Mountains?
Yes. Following a comprehensive assessment in our gait lab, we can design and prescribe
custom foot orthotics tailored to your specific foot structure, activity levels, and footwear
needs.
Do you treat children?
Yes, our podiatrists treat both children and adults.
What should I bring to my podiatry appointment?
Comfortable shoes, relevant medical records, and X-rays if available.
Do I need a referral?
No referral is required; you can book directly.
Do you provide orthotics?
Yes, custom orthotics are available when clinically required.
Physiotherapy FAQs
How long is a typical session?
Sessions usually last 45–60 minutes depending on treatment.
Do you treat sports injuries?
Yes, including rehabilitation for athletes and general injuries.
Do I need a referral?
No referral is needed; book directly online or by phone.
Do you offer home visits?
In some cases, yes — please contact the clinic.
Can physiotherapy help post-surgery?
Yes, tailored rehabilitation is available for post-surgical recovery.
Dietetics FAQs
Can you help with IBS or bloating?
Yes, we provide personalized care plans for digestive issues.
How often should I see a dietitian?
Typically weekly or fortnightly initially, then monthly follow-ups.
Do you offer Telehealth appointments?
Yes, online consultations are available.
Do you provide meal plans?
Yes, tailored meal plans are available to meet your goals.
Do you offer dietetics for health conditions such as diabetes?
Yes, we offer tailored dietetics plans for all types of medical conditions and lifestyles.
Exercise Physiology FAQs
Do I need a GP referral?
No referral is required.
Do you provide home exercise programs?
Yes, programs are customized for home or gym use.
Can exercise physiology help with chronic pain?
Yes, safe and effective programs are provided.
Are sessions claimable via private health insurance?
Yes, most sessions can be claimed through health funds.
Do you offer workplace injury rehab?
Yes, including injury prevention and rehabilitation programs.
Psychology FAQs
Do you offer Telehealth sessions?
Yes, convenient online appointments are available.
Can I claim through private health insurance?
Yes, most major funds are accepted, HICAPS available on-site.
Do I need a referral?
No referral is needed; book directly.
Do you treat children or adolescents?
Yes, services are available for children, adolescents, and adults.
How long is a typical session?
Sessions are usually 50–60 minutes.
NDIS FAQs
Are you NDIS registered?
Yes, OnePoint Health is fully NDIS registered and experienced in delivering NDIS services.
Can I use my NDIS plan?
Yes, we can provide services under your NDIS plan according to your goals.
What services are available through NDIS?
We provide physiotherapy, exercise physiology, psychology, and podiatry under NDIS where eligible.
How do I book an NDIS service?
Book directly with our clinic via phone or online, and ensure your plan allows the service.
Do I need a referral for NDIS services?
Typically, no referral is needed; we can help guide you through the process if required.
